Effective Date: [Insert Date]
Welcome to Harrena! These Terms and Conditions (the "Agreement") govern your use of the platform, which includes the website and mobile applications (the “Platform”), provided by Harrena (“we,” “our,” or “us”). By accessing or using our Platform, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy, which is incorporated by reference.
If you do not agree to these terms, please do not use the Platform.
1.1 Eligibility
You must be at least 16 years old to use this Platform. By using the Platform, you affirm that you meet this age requirement.
1.2 Account Registration
To use certain features of the Platform, you must create an account. You agree to provide accurate and complete information during the registration process and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3 License to Use the Platform
Subject to these Terms and Conditions, Harrena grants you a limited, non-exclusive, non-transferable license to access and use the Platform for lawful purposes, in accordance with these terms.
2.1 Vendor Registration
By registering as a vendor on Harrena, you agree to provide truthful and accurate information about your business, including your business registration details, identity verification, and any other required documents. You must comply with all applicable local laws and regulations.
2.2 Listing Products
As a vendor, you are responsible for listing your products on the Platform, ensuring that the products comply with Harrena’s policies and applicable laws. You are required to upload accurate product descriptions and high-quality images. Harrena reserves the right to remove any listings that violate these policies.
2.3 Commission and Fees
Harrena charges vendors a commission fee (as specified on the Platform) on each transaction made through the Platform. Vendors may also be subject to additional fees, such as subscription plans or promotional service fees.
2.4 Payments
Vendors will be paid for completed transactions according to the payment terms set by Harrena. Payments will be processed through secure third-party payment gateways. Vendors must provide accurate banking information for payouts.
2.5 Vendor Conduct
Vendors are expected to conduct business professionally and provide high-quality customer service. You agree not to engage in fraudulent activities, mislead customers, or violate any laws or regulations while using the Platform. Harrena reserves the right to suspend or terminate your account if your actions are deemed harmful to the community.
2.6 Returns and Refunds
Vendors are responsible for handling returns, refunds, and customer service for products sold on Harrena. By using the Platform, you agree to comply with the return and refund policies established by Harrena.
3.1 Account Creation
To make purchases, customers must create an account on the Platform. You agree to provide accurate and up-to-date information and to maintain the confidentiality of your account.
3.2 Purchasing Products
Customers may purchase products listed on the Platform by selecting the desired items and completing the checkout process. All purchases are subject to availability and payment confirmation.
3.3 Payments and Transactions
Payments for purchases will be processed through secure third-party payment processors. You agree to pay for any products purchased, including applicable taxes, shipping fees, and other charges.
3.4 Customer Conduct
You agree not to misuse the Platform for illegal purposes, including engaging in fraudulent transactions, harassment, or the distribution of harmful content. Harrena reserves the right to suspend or terminate accounts that engage in prohibited conduct.
3.5 Delivery and Shipping
Harrena partners with delivery personnel to ensure timely and secure delivery of products to customers. Shipping times and costs will be determined during the checkout process.
4.1 Registration as Delivery Personnel
If you wish to join as a delivery person, you must register on the Platform by providing your personal details, contact information, and necessary documents. Delivery personnel are independent contractors, not employees of Harrena.
4.2 Responsibilities
Delivery personnel are responsible for delivering products accurately and on time. You agree to follow the delivery instructions and customer requests as provided through the Platform.
4.3 Compensation
Delivery personnel are paid based on delivery distance, package size, and other factors as determined by Harrena. Payment will be processed through the Platform.
4.4 Delivery Conduct
Delivery personnel are expected to maintain a high level of professionalism and respect for customers. Harrena reserves the right to suspend or terminate the accounts of delivery personnel who fail to meet the platform’s standards.
5.1 Compliance with Laws
You agree to comply with all applicable laws, regulations, and ordinances while using the Platform, including those relating to intellectual property, consumer protection, and data privacy.
5.2 Prohibited Conduct
You agree not to:
5.3 Termination of Account
Harrena reserves the right to suspend or terminate your account if you violate these Terms and Conditions. Upon termination, you will not be able to access your account or any services on the Platform.
6.1 Collection and Use of Data
Harrena collects and uses personal information as described in our Privacy Policy. By using the Platform, you consent to the collection and use of your personal data in accordance with this policy.
6.2 Security
Harrena takes reasonable steps to protect your personal information through secure technologies and practices. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
7.1 Governing Law
These Terms and Conditions are governed by the laws of [Insert Country/Jurisdiction]. Any disputes arising from these terms will be resolved in accordance with the laws of that jurisdiction.
7.2 Mediation and Arbitration
In the event of a dispute, we encourage users to resolve issues amicably. If resolution cannot be reached through mediation, the dispute will be settled through binding arbitration as per the applicable rules.
8.1 No Liability for Damages
Harrena will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Platform, including any loss of profits, data, or goodwill.
8.2 Vendor Liability
Vendors are responsible for any damages, claims, or legal actions arising from their products, services, or conduct on the Platform.
Harrena reserves the right to modify or update these Terms and Conditions at any time. All changes will be posted on the Platform, and the updated terms will be effective immediately upon posting. We encourage you to review these terms regularly.
If you have any questions or concerns about these Terms and Conditions, please contact us:
