At Harrena, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our platform, use our services, or engage with our products. By using Harrena, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you interact with Harrena:

1.1. Information You Provide to Us

• Personal Information: When you create an account, we collect personal information such as your name, email address, phone number, business name, and billing information.
• Vendor Information: As a vendor, you may also be required to provide business registration details, product descriptions, images, and other data related to the products you sell on the platform.
• Delivery Personnel Information: If you apply to be a delivery person, we collect your personal details, such as your name, contact information, and payment details for compensation.
• User Content: If you interact with the platform (e.g., reviews, feedback, or messages), we collect and store the content you provide.

1.2. Information We Collect Automatically

• Device and Log Information: We automatically collect information about your device and your usage of Harrena, such as IP address, browser type, operating system, and browsing behavior (e.g., the pages you visit, links you click).
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to track user activity, preferences, and enhance the user experience. You can choose to accept or reject cookies through your browser settings.

1.3. Payment Information

• For transactions made on Harrena, we collect payment information, such as credit card details, payment history, and billing address. Payment details are processed through secure third-party payment gateways and are not stored on our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: To process transactions, manage your account, deliver products, and communicate with you about your orders or vendor activity.
• To Personalize Your Experience: To tailor the platform to your preferences and provide personalized content and recommendations.
• To Process Payments: To process your payment information and complete purchases or vendor payouts securely.
• To Enhance Security and Monitor Activity: To monitor for fraudulent activity, ensure security, and prevent misuse of the platform.
• To Communicate with You: To send you updates, newsletters, offers, promotional materials, and other relevant communications. You can opt-out of marketing emails at any time.
• To Comply with Legal Obligations: To meet our legal and regulatory obligations, including compliance with applicable laws related to financial transactions, consumer protection, and data privacy.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with third parties under the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist in operating the platform, such as payment processors, delivery service providers, and marketing partners.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Compliance: We may share your information if required by law or in response to a valid legal request, such as a subpoena or court order.
• With Your Consent: We may share your information with other parties when you provide consent, such as when you choose to participate in third-party promotions.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain transactional records for tax and accounting purposes.

If you decide to deactivate your account, we will retain your personal information as required for legal, security, or operational purposes, but your account will no longer be accessible.

5. Data Security

We take the protection of your personal information seriously. To protect your data from unauthorized access, loss, or misuse, we implement appropriate technical, administrative, and physical security measures, including encryption and secure servers. However, please be aware that no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

6. Your Privacy Rights

As a user, you have certain rights regarding your personal information:

• Access and Correction: You can access and update your personal information at any time through your account settings.
• Deletion: You can request to delete your account and personal data by contacting our support team. Please note that we may retain certain information for legal or business purposes.
• Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by following the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may request a copy of your personal data in a portable format.

To exercise any of your rights, please contact us at the contact information provided below.

7. Children’s Privacy

Harrena is not intended for use by children under the age of 16, and we do not knowingly collect or solicit personal information from anyone under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes to the policy will be posted on this page with an updated “Last Modified” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:

• Email: support@harrena.com
• Phone: +2349037557699
• Address: Online from Lagos, Nigeria.